The hardest managerial task I've faced to date...

[NAB]

[Winchester]

[Mr.Bill]

[The Dharma Bum]

[Professor]

I'm about to propose a 20-70-10 policy here. Every year, you rank people according to performance. Those in the top 20% are first in line for promotions, managerial training, and bonuses. The 70% are safe in their jobs, get cost-of-living wage increases, and another year of employment. The bottom 10% is replaced (or put onto a performance improvement program).

[Darkhorse]

I don't think people in this thread truly appreciate the difficulty of managing high school kids in minimum wage jobs. They're probably the most challenging group to manage.

[Professor]

[Darkhorse]

[exploited]

I've basically instituted a points system for this restaurant. Go a certain number of days without mistakes and complaints, earn points. Show exceptional care in an order or towards a customer, earn points. Cover a persons shift or come in to work during an unexpected rush, earn points. These points can be used to book time off during busy periods, towards staff outings, towards free food etc. It's starting to work already because summer time is coming and these girls will want to hit the beach on long weekends, go to concerts, etc. This flexibility is really valuable to them.

The best part is that this costs the store next to nothing. Most of these incentives already exist, but haven't been incorporated into that store, or made clear to the staff.

[NAB]